You’ve invested in technology, you’ve invested in systems – but have you invested in your people??
With the advent of the online revolution and the focus on the last mile solution, Logistics has become a core business function with many demands and expectations placed upon it and has never been more visible. Hundreds of millions of pounds has been invested in systems, technology and operational processes to develop delivery propositions that ensure the customer has the best experience possible and retailers achieve differentiation in a very competitive landscape.
Why then, is the Logistics function so chronically under-invested in with regards to its people development? Technology helps, but it’s the people that make the operation a success. The leaders in your warehouse need to understand the capability of the equipment and how it can adapt to constant changes in customer proposition, combined with the leadership capability to ensure all staff put the customer at the heart of what they do – do yours have those capabilities?
We’ve found 80% of the businesses we’ve worked with in the last two years have a significant skills issue amongst their team leaders/supervisors/first line management within their warehouse operation. In fact, 90% of the first line managers we worked with lacked one or more of the core skills required to enable the warehouse to run at peak performance; whether that be people skills, decision making, analytical abilities, technical competence or customer-centricity.